In today’s healthcare and health benefits landscape, confusion and skepticism are common. Complex plan designs, rising costs, and unclear language often leave employees unsure of what they are enrolling in or who they can trust. The Meridio Customer team exists to change that experience by providing clear, human support that helps people feel informed and confident in their healthcare decisions.

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As part of the Meridio Customer team, benefit guides are licensed insurance agents who work directly with employees to explain plan options in straightforward, everyday language. They listen first, take individual needs and budgets into account, and stay available well beyond enrollment to answer questions about prescriptions, provider networks, and coverage details. 

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Meet Susan Yetter, Benefits Guide Team Manager at Meridio

As Meridio’s Guide Team Manager, Susan leads our dedicated team of benefit guides and supports our customers and their families by helping them better understand health benefits, compare plan options, and feel confident in the decisions they make.

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In conversations with Susan, one thing is clear: helping people understand their options and find the right benefits plan is what she enjoys most about her work. She and the Benefits Guide team focus on meeting customers where they are, simplifying complex insurance details, and providing hands-on support for any needs that arise. This people-first, education-driven approach reflects both Susan’s leadership style and the heart of Meridio culture.

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Discover more about Susan in our complete Q&A below.

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Q&A with Susan Yetter, Benefits Guide Team Manager

What is your role at Meridio?

I am the Benefits Guide Team Manager, and I also serve as a Benefits Guide. I work directly with customers to help them understand their health benefit options, while also supporting and leading our team of licensed agents.

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How long have you been part of the Meridio team?

I joined Meridio in the fall of 2020 and have been with the company for more than five years.

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How do you help support Meridio customers?

I work closely with customers as a direct point of contact, helping them make sense of their health benefit options. Our team focuses on explaining plans in everyday language so people can clearly understand what this coverage means for their families and finances. We intentionally avoid industry jargon and aim to make the process as simple and approachable as possible.

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What do you enjoy most about your role?

The most rewarding part of my job is helping people and educating them. I enjoy breaking down complex benefits information so customers can feel confident that they are choosing coverage that works for both their needs and their budget.

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What are some common questions customers ask, and how do you help?

Two of the most common questions I receive are whether a doctor is in network and whether prescriptions are covered. I help direct customers to where they can find and review the provider networks and prescription formularies. And for those who are not comfortable navigating online tools, I take the time to research that information for them.

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What advice do you have for small business owners?

I always encourage small business owners to contribute toward employee premiums whenever possible. Even a small contribution can go a long way. I also find that payroll deductions are often easier for employees to manage than paying premiums directly, especially for those budgeting paycheck to paycheck.

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What advice do you have for employees or anyone searching for benefits?

I advise people to look closely at deductibles, out of pocket maximums, and overall coverage details. It is important to choose a plan that fits your healthcare needs and financial situation, particularly in the event of a major or unexpected medical expense.

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What do you enjoy doing outside of work?

Outside of work, I enjoy hiking and walking with my family and our dog, CC. I also love baking and regularly make sourdough bread, bagels, English muffins, and other homemade staples for my family.

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Is there anything else you would like to share about Meridio?

Meridio is truly a group of people who care deeply about helping our clients. We are always willing to go the extra mile, and I am excited about our continued growth and the opportunity to introduce new products that will further support small businesses and their employees.

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Since joining Meridio in the fall of 2020, Susan has helped guide the team through significant industry changes, all while maintaining a strong focus on education, empathy, and trust. Her passion and hands-on approach reflect what Meridio culture is all about: putting people first and doing the work the right way.

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Get to Know More of the Meridio Team

Learn more about the individuals behind Meridio and what drives our approach to healthcare and benefits by visiting: https://www.getmeridio.com/about-us 

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Are You a Small Business Owner Exploring Health Benefits?

Discover how Meridio can help you build affordable, high-quality benefits for your business, reach out to our sales team for a free benefits assessment.